Payless ShoeSource: account was erased order tracking info not show...
A Payless ShoeSource customer review by GetHuman user ~paylesscustomerservice from November 24th, 2017
Background on ~paylesscustomerservice's case
GetHuman: ~paylesscustomerservice - can you tell our other Payless ShoeSource customers when your case took place?
~paylesscustomerservice: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Payless ShoeSource, and if so, how?
GetHuman: And which of these common Payless ShoeSource customer issues best describes the reason you wanted to talk to them?
(Shows ~paylesscustomerservice a list of common Payless ShoeSource problems)
~paylesscustomerservice: "Overcharge/Strange charge" was why I was trying to contact.
~paylesscustomerservice's review of Payless ShoeSource customer service
GetHuman: So how would you sum up your experience for GetHuman's Payless ShoeSource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paylesscustomerservice: account was erased order tracking info not showing problems with shipping and warehouse issues so they said. rep was not working with me not a people person I sensed an attitude on her part the entire time. Rep was acting as if all the problems with my order were my fault!!! Not Happy. Will never order again. Will not be referring anyone. Felt that I wasted my time calling customer service no help whatsoever. After * emails before that of no answer.
GetHuman: Let's quantify your experience contacting Payless ShoeSource. On a scale of 1 to 5, how easy is it go get help on a Payless ShoeSource problem?
~paylesscustomerservice: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paylesscustomerservice: I'd give them a two out of five on communication.
GetHuman: And what about Payless ShoeSource's ability to quickly and effectively address your problem?
~paylesscustomerservice: For that I would say five out of five.
GetHuman: And finally- any advice for other Payless ShoeSource customers?
~paylesscustomerservice: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Payless ShoeSource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paylesscustomerservice taken from his Payless ShoeSource customer service problem that occurred on November 14th, 2017.