PennyMac Loan Services: Tried all options to get to customer service an...
A PennyMac Loan Services customer review by GetHuman user GetHuman-188274 from November 19th, 2017
Background on GetHuman-188274's case
GetHuman: GetHuman-188274 - can you tell our other PennyMac Loan Services customers when your case took place?
GetHuman-188274: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to PennyMac Loan Services, and if so, how?
GetHuman: And which of these common PennyMac Loan Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-188274 a list of common PennyMac Loan Services problems)
GetHuman-188274: "Update account information" was why I was trying to call.
GetHuman-188274's review of PennyMac Loan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's PennyMac Loan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-188274: Tried all options to get to customer service and every time it said it would connect me it disconnected instead. This went over for over ** minutes
GetHuman: Let's quantify your experience contacting PennyMac Loan Services. On a scale of 1 to 5, how easy is it go get help on a PennyMac Loan Services problem?
GetHuman-188274: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-188274: I'd give them a one out of five on communication.
GetHuman: And what about PennyMac Loan Services's ability to quickly and effectively address your problem?
GetHuman-188274: For that I would say five out of five.
GetHuman: And finally- any advice for other PennyMac Loan Services customers?
GetHuman-188274: Call them early in the day or late. Don't forget any personal or account information you might need for PennyMac Loan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-188274 taken from his PennyMac Loan Services customer service problem that occurred on November 13th, 2017.