PennyMac Loan Services: the form field above for ** mins -only holds...
A PennyMac Loan Services customer review by GetHuman user ~Prophessor from November 27th, 2017
Background on ~Prophessor's case
GetHuman: ~Prophessor - can you tell our other PennyMac Loan Services customers when your case took place?
~Prophessor: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to PennyMac Loan Services, and if so, how?
GetHuman: And which of these common PennyMac Loan Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Prophessor a list of common PennyMac Loan Services problems)
~Prophessor: "Repayment question" was why I was trying to call.
~Prophessor's review of PennyMac Loan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's PennyMac Loan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Prophessor: the form field above for ** mins -only holds * digits, yet I have been on hold several times for up to and over * hours. Also their "** hour Supervisor Call Back" is a lie, as I requested that service * times and not once did I get a call back.*pennymac has been keeping my insurance claim funds in an account for nearly a month and stalling on disbursing funds to fix my house. Now we have additional damage from the 'rainy season' that our insurance company will not pay, since they issued checks back as early as February (now it is May).
GetHuman: Let's quantify your experience contacting PennyMac Loan Services. On a scale of 1 to 5, how easy is it go get help on a PennyMac Loan Services problem?
~Prophessor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Prophessor: I'd give them a three out of five on communication.
GetHuman: And what about PennyMac Loan Services's ability to quickly and effectively address your problem?
~Prophessor: For that I would say two out of five.
GetHuman: And finally- any advice for other PennyMac Loan Services customers?
~Prophessor: Call them early in the day or late. Don't forget any personal or account information you might need for PennyMac Loan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Prophessor taken from his PennyMac Loan Services customer service problem that occurred on November 18th, 2017.