Pizza Hut: Waited in the drive through for ** minutes for...
A Pizza Hut customer review by GetHuman user GetHuman-21021 from November 27th, 2017
Background on GetHuman-21021's case
GetHuman: GetHuman-21021 - can you tell our other Pizza Hut customers when your case took place?
GetHuman-21021: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Pizza Hut, and if so, how?
GetHuman: And which of these common Pizza Hut customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21021 a list of common Pizza Hut problems)
GetHuman-21021: "Trouble With the App" was why I was trying to call.
GetHuman-21021's review of Pizza Hut customer service
GetHuman: So how would you sum up your experience for GetHuman's Pizza Hut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21021: Waited in the drive through for ** minutes for my oder that I know was ready because I called to confirm this before leaving my home. A truck sat running in line in front of me for ** minutes so apparently his*her order WAS NOT READY!!! I would have parked and went inside but I had several children in my car and wouldn't leave them of course....so instead of the pizza hut staff seeing asking the truck to MOVE AND PARK WHILE SEVERAL DRIVE THROUGH CUSTOMERS SIT WAITING...THEY DO NOTHING! WAY TO BE RIGHT ON TOP OF CUSTOMER SERVICE...DONT BE IN A HURRY AT THE ONLY PIZZA HUT IN LEXINGTON VA!!! the staff is slow and not so bright!!!!!
GetHuman: Let's quantify your experience contacting Pizza Hut. On a scale of 1 to 5, how easy is it go get help on a Pizza Hut problem?
GetHuman-21021: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21021: I'd give them a three out of five on communication.
GetHuman: And what about Pizza Hut's ability to quickly and effectively address your problem?
GetHuman-21021: For that I would say four out of five.
GetHuman: And finally- any advice for other Pizza Hut customers?
GetHuman-21021: Call them early in the day or late. Don't forget any personal or account information you might need for Pizza Hut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21021 taken from his Pizza Hut customer service problem that occurred on November 21st, 2017.
Pizza Hut
1.72 of 5 stars | 97 reviews
GetHuman-21021's Pizza Hut Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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