Progress Energy - Florida: changed my account number, stopped my auto pay...
A Progress Energy - Florida customer review by GetHuman user GetHuman-379348 from November 11th, 2017
Background on GetHuman-379348's case
GetHuman: GetHuman-379348 - can you tell our other Progress Energy - Florida customers when your case took place?
GetHuman-379348: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Progress Energy - Florida, and if so, how?
GetHuman: And which of these common Progress Energy - Florida customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379348 a list of common Progress Energy - Florida problems)
GetHuman-379348: "Setup service" was why I was trying to call.
GetHuman-379348's review of Progress Energy - Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Progress Energy - Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379348: changed my account number, stopped my auto pay without telling me and used my deposit instead of telling me my bill was unpaid. worst company ever!
GetHuman: Let's quantify your experience contacting Progress Energy - Florida. On a scale of 1 to 5, how easy is it go get help on a Progress Energy - Florida problem?
GetHuman-379348: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379348: I'd give them a three out of five on communication.
GetHuman: And what about Progress Energy - Florida's ability to quickly and effectively address your problem?
GetHuman-379348: For that I would say four out of five.
GetHuman: And finally- any advice for other Progress Energy - Florida customers?
GetHuman-379348: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy - Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379348 taken from his Progress Energy - Florida customer service problem that occurred on November 8th, 2017.