Ptel Mobile: Trying to get through since last week everyday...
A Ptel Mobile customer review by GetHuman user ~Ann from November 17th, 2017
Background on ~Ann's case
GetHuman: ~Ann - can you tell our other Ptel Mobile customers when your case took place?
~Ann: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Ptel Mobile, and if so, how?
GetHuman: And which of these common Ptel Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann a list of common Ptel Mobile problems)
~Ann: "Update account information" was why I was trying to call.
~Ann's review of Ptel Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Ptel Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann: Trying to get through since last week everyday, staying on the line ** minutes or more before either getting disconnected or have to hang up myself. This is just unacceptable, very frustrated. I have been trying again all morning today, still unable to get through.
GetHuman: Let's quantify your experience contacting Ptel Mobile. On a scale of 1 to 5, how easy is it go get help on a Ptel Mobile problem?
~Ann: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann: I'd give them a five out of five on communication.
GetHuman: And what about Ptel Mobile's ability to quickly and effectively address your problem?
~Ann: For that I would say five out of five.
GetHuman: And finally- any advice for other Ptel Mobile customers?
~Ann: Call them early in the day or late. Don't forget any personal or account information you might need for Ptel Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann taken from his Ptel Mobile customer service problem that occurred on November 14th, 2017.