Puget Sound Energy: Their customer service is horrible. Trying to...
A Puget Sound Energy customer review by GetHuman user ~badcustomerservice from November 24th, 2017
Background on ~badcustomerservice's case
GetHuman: ~badcustomerservice - can you tell our other Puget Sound Energy customers when your case took place?
~badcustomerservice: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Puget Sound Energy, and if so, how?
GetHuman: And which of these common Puget Sound Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~badcustomerservice a list of common Puget Sound Energy problems)
~badcustomerservice: "Meter reading" was why I was trying to call.
~badcustomerservice's review of Puget Sound Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Puget Sound Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~badcustomerservice: Their customer service is horrible. Trying to switch our account to our land lords name took well over * weeks. They kept looking at what the "computer" was telling them instead of listening to us or our land lord.
GetHuman: Let's quantify your experience contacting Puget Sound Energy. On a scale of 1 to 5, how easy is it go get help on a Puget Sound Energy problem?
~badcustomerservice: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~badcustomerservice: I'd give them a three out of five on communication.
GetHuman: And what about Puget Sound Energy's ability to quickly and effectively address your problem?
~badcustomerservice: For that I would say five out of five.
GetHuman: And finally- any advice for other Puget Sound Energy customers?
~badcustomerservice: Call them early in the day or late. Don't forget any personal or account information you might need for Puget Sound Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~badcustomerservice taken from his Puget Sound Energy customer service problem that occurred on November 16th, 2017.