Qwest: I added my verizon account to "bundle" it with...
A Qwest customer review by GetHuman user ~ape ape from October 31st, 2017
Background on ~ape ape's case
GetHuman: ~ape ape - can you tell our other Qwest customers when your case took place?
~ape ape: Yes. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~ape ape a list of common Qwest problems)
~ape ape: "Change plan" was why I was trying to call.
~ape ape's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ape ape: I added my verizon account to "bundle" it with qwest, and instead of a discount they promised, I ended up having to call every month for over * months to get it applied to my account. WHich they never were able to figure out until the *th month. Then a lady finally credited me for the past * months, and then what do you know...Eighth month rolls around and no discount applied again.*So I call to cancel and they are charging $*** for breaking contract. Yeah I want to break contract because your company can't stand behind its word. Plus every to years my bill went up unless I re-signed up for another two years contract.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~ape ape: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ape ape: I'd give them a four out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~ape ape: For that I would say one out of five.
GetHuman: And finally- any advice for other Qwest customers?
~ape ape: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ape ape taken from his Qwest customer service problem that occurred on October 24th, 2017.