Reebok: We went outlet shop. The manage not even ask th...
A Reebok customer review by GetHuman user ~sk from November 11th, 2017
Background on ~sk's case
GetHuman: ~sk - can you tell our other Reebok customers when your case took place?
~sk: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Reebok, and if so, how?
GetHuman: And which of these common Reebok customer issues best describes the reason you wanted to talk to them?
(Shows ~sk a list of common Reebok problems)
~sk: "Warranty claim" was why I was trying to call.
~sk's review of Reebok customer service
GetHuman: So how would you sum up your experience for GetHuman's Reebok customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sk: We went outlet shop. The manage not even ask the qustion? He was calling cop. , When we enter the shop, no one help the customer , the second one, we ask them trial socks, the floor guy didn't help me.*We tried one . no one help us the trial socks. When we came to counter, the manager said, u need buy. We like to pay, but, we want ot bring up there is no board or anything to show, trial one to pay?*He is allowing to talk, he call the cops. The store manager is not customer care? The same time, one customer, told me, his friend also they said. Very very poor customer care at Louden Outlet center.
GetHuman: Let's quantify your experience contacting Reebok. On a scale of 1 to 5, how easy is it go get help on a Reebok problem?
~sk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sk: I'd give them a three out of five on communication.
GetHuman: And what about Reebok's ability to quickly and effectively address your problem?
~sk: For that I would say four out of five.
GetHuman: And finally- any advice for other Reebok customers?
~sk: Call them early in the day or late. Don't forget any personal or account information you might need for Reebok to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sk taken from his Reebok customer service problem that occurred on November 5th, 2017.