Reliant Energy: Actualmente llevo ** minutos esperando respuest...
A Reliant Energy customer review by GetHuman user ~Kemely from November 22nd, 2017
Background on ~Kemely's case
GetHuman: ~Kemely - can you tell our other Reliant Energy customers when your case took place?
~Kemely: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Reliant Energy, and if so, how?
GetHuman: And which of these common Reliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Kemely a list of common Reliant Energy problems)
~Kemely: "Book appointment" was why I was trying to call.
~Kemely's review of Reliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Reliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kemely: Actualmente llevo ** minutos esperando respuesta,sigo en la linea de espera y aun no me contesta un supervisor para resolver mi caso.dem****s est**** decir que es p****sima la atenci****n al cliente por parte de supervisores,los agentes han hecho bien si trabajo de recepcionistas y transferencia de llamada.
GetHuman: Let's quantify your experience contacting Reliant Energy. On a scale of 1 to 5, how easy is it go get help on a Reliant Energy problem?
~Kemely: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kemely: I'd give them a two out of five on communication.
GetHuman: And what about Reliant Energy's ability to quickly and effectively address your problem?
~Kemely: For that I would say five out of five.
GetHuman: And finally- any advice for other Reliant Energy customers?
~Kemely: Call them early in the day or late. Don't forget any personal or account information you might need for Reliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kemely taken from his Reliant Energy customer service problem that occurred on November 18th, 2017.