Reliant Energy: I CALL MAY ** PUT MY APPLICATION FOR SERVICE. I...
A Reliant Energy customer review by GetHuman user ~U.S.A. from November 22nd, 2017
Background on ~U.S.A.'s case
GetHuman: ~U.S.A. - can you tell our other Reliant Energy customers when your case took place?
~U.S.A.: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Reliant Energy, and if so, how?
GetHuman: And which of these common Reliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~U.S.A. a list of common Reliant Energy problems)
~U.S.A.: "Book appointment" was why I was trying to call.
~U.S.A.'s review of Reliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Reliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~U.S.A.: I CALL MAY ** PUT MY APPLICATION FOR SERVICE. I ASK YOUNG LADY IF I NEEDED A DEPOSIT OR A GUARANTEE FORM SHE SAID EITHER ONE IS FINE I SAID THE GUARANTEE FORM PLEASE SEND TO FOLLOWING ADDRESS I REPEATED MYSELF TWICE AND SHE SEND THE FORM TO WRONG ADDRESS. THIS IS A WEEK AGO I CALL TODAY WEDNESDAY I WAS TOLD THEY SEND LETTER ON MAY ** AT *:** NOT TO THE ADDRESS YOU REQUESTED . WELL IN OTHER WORDS THE WRONG ADDRESS I NEED THE LIGHT SERVICE BY FRIDAY BUT IM BEING TOLD I WILL NOT HAVE LIGHT SERVICE BY FRIDAY UNLESS THEY GET THE GUARANTEE FORM OR DEPOSIT. I ASK AGENT DANIEL IF HE CAN FIX THIS ERROR THAT THIS YOUNG LADY DID HE SAID YES HE WILL MAIL AND EVEN SEND IT BY E-MAIL ADDRESS AND HOPE THAT THEY WILL RESPECT THE REQUEST OF THE LIGHT SERVIC ALONG WITH THE G-FORM BY FRIDAY I WOULD HAVE LIGHT SERVICE. I ASKED TO SPEAK TO HIS SUPERVICER ARMANDO IN MEXICO CITY AGENT ID ****** WHO TOLD ME HE DIDN'T CARE WHOS FAULT IT WAS I ETHIER PAY UP THE DEPOSIT RIGHT NOW OR I WAS NOT GOING TO GET SER
GetHuman: Let's quantify your experience contacting Reliant Energy. On a scale of 1 to 5, how easy is it go get help on a Reliant Energy problem?
~U.S.A.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~U.S.A.: I'd give them a three out of five on communication.
GetHuman: And what about Reliant Energy's ability to quickly and effectively address your problem?
~U.S.A.: For that I would say four out of five.
GetHuman: And finally- any advice for other Reliant Energy customers?
~U.S.A.: Call them early in the day or late. Don't forget any personal or account information you might need for Reliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~U.S.A. taken from his Reliant Energy customer service problem that occurred on November 14th, 2017.