Reliant Energy: I'm still waiting and not happy that they say I...
A Reliant Energy customer review by GetHuman user ~Josie Glover from November 22nd, 2017
Background on ~Josie Glover's case
GetHuman: ~Josie Glover - can you tell our other Reliant Energy customers when your case took place?
~Josie Glover: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Reliant Energy, and if so, how?
GetHuman: And which of these common Reliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Josie Glover a list of common Reliant Energy problems)
~Josie Glover: "Setup service" was why I was trying to call.
~Josie Glover's review of Reliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Reliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Josie Glover: I'm still waiting and not happy that they say I had a contract and now left balance for breaking it, I wasn't aware of that.
GetHuman: Let's quantify your experience contacting Reliant Energy. On a scale of 1 to 5, how easy is it go get help on a Reliant Energy problem?
~Josie Glover: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Josie Glover: I'd give them a four out of five on communication.
GetHuman: And what about Reliant Energy's ability to quickly and effectively address your problem?
~Josie Glover: For that I would say five out of five.
GetHuman: And finally- any advice for other Reliant Energy customers?
~Josie Glover: Call them early in the day or late. Don't forget any personal or account information you might need for Reliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Josie Glover taken from his Reliant Energy customer service problem that occurred on November 16th, 2017.