Rogers Wireless: Awful service! Rogers are simply a criminal org...
A Rogers Wireless customer review by GetHuman user ~GrantB from November 13th, 2017
Background on ~GrantB's case
GetHuman: ~GrantB - can you tell our other Rogers Wireless customers when your case took place?
~GrantB: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~GrantB a list of common Rogers Wireless problems)
~GrantB: "Billing and Payments" was why I was trying to call.
~GrantB's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GrantB: Awful service! Rogers are simply a criminal organization who feel they can charge whatever they want and get away with it, sadly they do. *** months ago I received a mobile bill for $*** due to excess data charges, we accept that we went over on our free data allowance, however, they never made us aware that we had gone over and then proceeded to charge us at an extortionate rate. We grudgingly paid this bill and contacted Rogers cust service to see if there was a more suitable plan, the person I spoke to fixed us up with * new mobile plans, which were apparently more suitable to our usage. A month passes and we get our new bill...another $*** bill! Now I want to make it clear that during that month we did not change our usage, still used the phone as much as we did before, only this time they got us with the calls! **Here are some of Rogers amazing and competitive prices: ** cents per minute for a supposed "long distance" call (I was calling someone who was ** mins away from my house
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~GrantB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GrantB: I'd give them a five out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~GrantB: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~GrantB: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GrantB taken from his Rogers Wireless customer service problem that occurred on November 4th, 2017.