Rogers Wireless: I love you Get Human. Brilliant *, phoned, pres...
A Rogers Wireless customer review by GetHuman user ~happy one from November 14th, 2017
Background on ~happy one's case
GetHuman: ~happy one - can you tell our other Rogers Wireless customers when your case took place?
~happy one: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~happy one a list of common Rogers Wireless problems)
~happy one: "Technical support" was why I was trying to call.
~happy one's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy one: I love you Get Human. Brilliant *, phoned, pressed *, pressed * again and then like magic transferred to a LIVE human! Total time of call beginning to end * * min. Similar call the other day to Rogers * ** min., obviously didn't use the magic *!
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~happy one: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy one: I'd give them a five out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~happy one: For that I would say four out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~happy one: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy one taken from his Rogers Wireless customer service problem that occurred on November 9th, 2017.