Royal Mail: Email is outdated, they no longer use it, so I...

A Royal Mail customer review by GetHuman user GetHuman-46724 from November 18th, 2017

Background on GetHuman-46724's case

GetHuman: GetHuman-46724 - can you tell our other Royal Mail customers when your case took place?
GetHuman-46724: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Royal Mail, and if so, how?
GetHuman-46724: I used the 03457 740 740 number I found for on the GetHuman Royal Mail customer phone number page I was on: Royal Mail Customer Service Phone Number
GetHuman: And which of these common Royal Mail customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46724 a list of common Royal Mail problems)
GetHuman-46724: "Missing Order" was why I was trying to call.

GetHuman-46724's review of Royal Mail customer service

GetHuman: So how would you sum up your experience for GetHuman's Royal Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46724: Email is outdated, they no longer use it, so I got an automated response telling me to contact they're customer service, which none of the links will point me to an actual email address, but to phone numbers I can't use, since I'm in the U.S.
GetHuman: Let's quantify your experience contacting Royal Mail. On a scale of 1 to 5, how easy is it go get help on a Royal Mail problem?
GetHuman-46724: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46724: I'd give them a one out of five on communication.
GetHuman: And what about Royal Mail's ability to quickly and effectively address your problem?
GetHuman-46724: For that I would say five out of five.
GetHuman: And finally- any advice for other Royal Mail customers?
GetHuman-46724: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46724 taken from his Royal Mail customer service problem that occurred on November 13th, 2017.

Royal Mail

3.00 of 5 stars | 26 reviews

GetHuman-46724's Royal Mail Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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