Sam's Club: I have called the Sam's online customer service...
A Sam's Club customer review by GetHuman user GetHuman-166961 from November 24th, 2017
Background on GetHuman-166961's case
GetHuman: GetHuman-166961 - can you tell our other Sam's Club customers when your case took place?
GetHuman-166961: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166961 a list of common Sam's Club problems)
GetHuman-166961: "Change order" was why I was trying to call.
GetHuman-166961's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166961: I have called the Sam's online customer service dept. * times and still do not have the replacement frame for my mattress*frame set. I received the mattress on time but no frame. I have called Fed Ex, Sam's and even the original shipper in CA. I will never order online from Sam's again .....
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
GetHuman-166961: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166961: I'd give them a five out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
GetHuman-166961: For that I would say three out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
GetHuman-166961: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166961 taken from his Sam's Club customer service problem that occurred on November 16th, 2017.