Sam's Club: Placed an order for * tablets and * covers. Re...
A Sam's Club customer review by GetHuman user ~gnsts from November 16th, 2017
Background on ~gnsts's case
GetHuman: ~gnsts - can you tell our other Sam's Club customers when your case took place?
~gnsts: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~gnsts a list of common Sam's Club problems)
~gnsts: "Warranty claim" was why I was trying to call.
~gnsts's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gnsts: Placed an order for * tablets and * covers. Received * covers and * tablet but was charged for the full order. Called this number and was told I had a reference number and someone would phone me within * days. Still waiting * days later. Also sent them an email but no reply. Sams club online stinks!!
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~gnsts: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gnsts: I'd give them a two out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~gnsts: For that I would say one out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~gnsts: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gnsts taken from his Sam's Club customer service problem that occurred on November 15th, 2017.