Sam's Club: Ran around and around trying to get corporate o...
A Sam's Club customer review by GetHuman user ~"non existent" ex employee from November 25th, 2017
Background on ~"non existent" ex employee's case
GetHuman: ~"non existent" ex employee - can you tell our other Sam's Club customers when your case took place?
~"non existent" ex employee: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~"non existent" ex employee a list of common Sam's Club problems)
~"non existent" ex employee: "Returns" was why I was trying to call.
~"non existent" ex employee's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~"non existent" ex employee: Ran around and around trying to get corporate ofc ph *, finally got **** *, operator said I had to have a persons name for him to connect I needed human resources division, he refused, finally put me through to eternal life on hold
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~"non existent" ex employee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~"non existent" ex employee: I'd give them a three out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~"non existent" ex employee: For that I would say five out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~"non existent" ex employee: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~"non existent" ex employee taken from his Sam's Club customer service problem that occurred on November 17th, 2017.