Sam's Club is going down the toilet, based on p...
A Sam's Club customer review by GetHuman user ~Alan Mudrak from November 17th, 2017
Background on ~Alan Mudrak's case
GetHuman: ~Alan Mudrak - can you tell our other Sam's Club customers when your case took place?
~Alan Mudrak: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Alan Mudrak a list of common Sam's Club problems)
~Alan Mudrak: "Track order" was why I was trying to call.
~Alan Mudrak's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alan Mudrak: Sam's Club is going down the toilet, based on poor CS support, they just give you the royal run-around. And that is a fact I can back up with ** pages of emails!!
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~Alan Mudrak: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alan Mudrak: I'd give them a five out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~Alan Mudrak: For that I would say five out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~Alan Mudrak: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alan Mudrak taken from his Sam's Club customer service problem that occurred on November 7th, 2017.