Samsung: I spoke to * different people each kept me wait...
A Samsung customer review by GetHuman user ~SAMSUNG REALLY SUCKS! from November 23rd, 2017
Background on ~SAMSUNG REALLY SUCKS!'s case
GetHuman: ~SAMSUNG REALLY SUCKS! - can you tell our other Samsung customers when your case took place?
~SAMSUNG REALLY SUCKS!: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~SAMSUNG REALLY SUCKS! a list of common Samsung problems)
~SAMSUNG REALLY SUCKS!: "Account Access" was why I was trying to call.
~SAMSUNG REALLY SUCKS!'s review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SAMSUNG REALLY SUCKS!: I spoke to * different people each kept me waiting about **min each time I called and still no resolution with my fridge, that has been down for ** days, it has broken down * times in * years, Samsung fridges are ****, I will never buy a Samsung product EVER AGAIN, **** PRODUCTS AND **** CUSTOMER SERVICE! BE FOREWARNED PEOPLE.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~SAMSUNG REALLY SUCKS!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SAMSUNG REALLY SUCKS!: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~SAMSUNG REALLY SUCKS!: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~SAMSUNG REALLY SUCKS!: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SAMSUNG REALLY SUCKS! taken from his Samsung customer service problem that occurred on November 21st, 2017.