I called Samsung support center. I have a cell...

A Samsung customer review by GetHuman user ~Sharon from November 25th, 2017

Background on ~Sharon's case

GetHuman: ~Sharon - can you tell our other Samsung customers when your case took place?
~Sharon: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
~Sharon: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~Sharon a list of common Samsung problems
~Sharon: "Warranty claim" was why I was trying to call.

~Sharon's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharon: I called Samsung support center. I have a cell phone and it is under warranty. I bought it in March **** and the screen went black on Dec. ****. I did not drop it. I did not want to mail the phone to Samsung and be without a phone for a week or * weeks so I took it to a repair shop and paid for the repair. I wanted Samsung to reimburse me for the repair. The man I talked to did not understand and kept putting me on hold...I spent ** min. talking to him and got no results other than Samsung does not reimburse.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Sharon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharon: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Sharon: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Sharon: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharon taken from his Samsung customer service problem that occurred on November 23rd, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~Sharon's Samsung Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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