Samsung: I was contacted by a person from the office of...
A Samsung customer review by GetHuman user ~highly Annoyed from November 25th, 2017
Background on ~highly Annoyed's case
GetHuman: ~highly Annoyed - can you tell our other Samsung customers when your case took place?
~highly Annoyed: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~highly Annoyed a list of common Samsung problems)
~highly Annoyed: "Track an Order" was why I was trying to call.
~highly Annoyed's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~highly Annoyed: I was contacted by a person from the office of the president. Totally worthless. Once they sent a phone they totally stopped all contact and have ignored the bills they told me to sent. The worst customer service I have ever experienced.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~highly Annoyed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~highly Annoyed: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~highly Annoyed: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~highly Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~highly Annoyed taken from his Samsung customer service problem that occurred on November 17th, 2017.