Samsung: On Monday I spend * hrs with * customer servise...
A Samsung customer review by GetHuman user ~rick daza waiting for from November 26th, 2017
Background on ~rick daza waiting for's case
GetHuman: ~rick daza waiting for - can you tell our other Samsung customers when your case took place?
~rick daza waiting for: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~rick daza waiting for a list of common Samsung problems)
~rick daza waiting for: "Repair Request" was why I was trying to call.
~rick daza waiting for's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rick daza waiting for: On Monday I spend * hrs with * customer servise that did not provide any help they said it will take ** hrs to call back Its ** hrs what they promise for a customer service supervisor*Manager to call today is Wed ********* ****
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~rick daza waiting for: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rick daza waiting for: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~rick daza waiting for: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~rick daza waiting for: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rick daza waiting for taken from his Samsung customer service problem that occurred on November 23rd, 2017.