Samsung: The lady was very patient with me as I did not...

A Samsung customer review by GetHuman user ~Kathy Haney from November 25th, 2017

Background on ~Kathy Haney's case

GetHuman: ~Kathy Haney - can you tell our other Samsung customers when your case took place?
~Kathy Haney: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Samsung, and if so, how?
~Kathy Haney: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy Haney a list of common Samsung problems)
~Kathy Haney: "Refund a Charge" was why I was trying to call.

~Kathy Haney's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy Haney: The lady was very patient with me as I did not know what I was doing. Thank You for such great service
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Kathy Haney: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy Haney: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Kathy Haney: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Kathy Haney: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy Haney taken from his Samsung customer service problem that occurred on November 19th, 2017.

Samsung

1.58 of 5 stars | 344 reviews

~Kathy Haney's Samsung Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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