I will never buy a Samsung product again. I hav...
A Samsung customer review by GetHuman user ~Cop1146@aol.com from November 20th, 2017
Background on ~Cop1146@aol.com's case
GetHuman: ~Cop1146@aol.com - can you tell our other Samsung customers when your case took place?
~Cop1146@aol.com: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Cop1146@aol.com a list of common Samsung problems)
~Cop1146@aol.com: "Complaint" was why I was trying to call.
~Cop1146@aol.com's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cop1146@aol.com: I will never buy a Samsung product again. I have been jerked around for one month. I fInd that your company has no regard for it's customers. On Feb *th this year you sent a repair man to look at my washer, he replaced motor and panel board with no no results. The machine would not spin when it came time for spin cycle. After notifying your techs another serviceman was sent to look at the problem, he too determined that the washer was unfixable. When notified your department started an exchange transaction. For almost three weeks I have been waiting for this to be approved, finally your customer service told me everything was approved for exchange, but they sent it to the wrong retailor thus prompting a new transaction number, I have been on the phone with your customer relations department for two weeks to get this situation taken care of. It is now. Feb, **th and I was told that Monday The final approval would be executed to Lowes department store. It is shameful that your company op
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Cop1146@aol.com: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cop1146@aol.com: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Cop1146@aol.com: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Cop1146@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cop1146@aol.com taken from his Samsung customer service problem that occurred on November 15th, 2017.