Waiting not an issue but I bought a Samsung chr...
A Samsung customer review by GetHuman user ~ace from November 24th, 2017
Background on ~ace's case
GetHuman: ~ace - can you tell our other Samsung customers when your case took place?
~ace: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~ace a list of common Samsung problems)
~ace: "Refund a Charge" was why I was trying to call.
~ace's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ace: Waiting not an issue but I bought a Samsung chrome book and in * days the screen was cracked and my granddaughter was using it for home bound schooling. I was told one of their technicians would examine it and determine if it was broken from trauma. What answer would you think I will get? I then saw on the internet that numerous people had cracked screens on their Chromebook so instead of wasting her time my money,I can get a local man to replace it a lot cheaper than Samsung's crew because you know they are going to come out on top. Do not buy a samsung Chromebook or anything labeled Samsung!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~ace: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ace: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~ace: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~ace: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ace taken from his Samsung customer service problem that occurred on November 17th, 2017.