Sea World: Sat on hold for over ** mins, then hung up. Im...
A Sea World customer review by GetHuman user ~ashley from November 16th, 2017
Background on ~ashley's case
GetHuman: ~ashley - can you tell our other Sea World customers when your case took place?
~ashley: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sea World, and if so, how?
GetHuman: And which of these common Sea World customer issues best describes the reason you wanted to talk to them?
(Shows ~ashley a list of common Sea World problems)
~ashley: "Complaint" was why I was trying to call.
~ashley's review of Sea World customer service
GetHuman: So how would you sum up your experience for GetHuman's Sea World customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ashley: Sat on hold for over ** mins, then hung up. Im at work I cant be on hold all day. Over an hour and a half is totally unacceptable.
GetHuman: Let's quantify your experience contacting Sea World. On a scale of 1 to 5, how easy is it go get help on a Sea World problem?
~ashley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ashley: I'd give them a five out of five on communication.
GetHuman: And what about Sea World's ability to quickly and effectively address your problem?
~ashley: For that I would say two out of five.
GetHuman: And finally- any advice for other Sea World customers?
~ashley: Call them early in the day or late. Don't forget any personal or account information you might need for Sea World to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ashley taken from his Sea World customer service problem that occurred on November 15th, 2017.