Sears Appliance Services: this was when I was waiting for an emergency ap...
A Sears Appliance Services customer review by GetHuman user ~howdarkishine from November 22nd, 2017
Background on ~howdarkishine's case
GetHuman: ~howdarkishine - can you tell our other Sears Appliance Services customers when your case took place?
~howdarkishine: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows ~howdarkishine a list of common Sears Appliance Services problems)
~howdarkishine: "Track order" was why I was trying to call.
~howdarkishine's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~howdarkishine: this was when I was waiting for an emergency appointment and a supervisor. The so-called customer service rep lied and told me he set me up with an appointment for the *th of july (which by the way is STILL to far away for an emergency) and then hung up on me when he said he was transferring me to a supervisor. I mean really - does sears just pick random people up off the street, say be customer service but cause as many problems as possible for the day and then we'll pay you and find another idiot who has no idea what they are doing tomorrow?!
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
~howdarkishine: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~howdarkishine: I'd give them a one out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
~howdarkishine: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
~howdarkishine: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~howdarkishine taken from his Sears Appliance Services customer service problem that occurred on November 21st, 2017.