Sears: I got a lawn mower as a gift. I was told it had...

A Sears customer review by GetHuman user ~Happy Camper from November 27th, 2017

Background on ~Happy Camper's case

GetHuman: ~Happy Camper - can you tell our other Sears customers when your case took place?
~Happy Camper: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
~Happy Camper: I used the 800-659-5917 number I found for on the GetHuman Sears customer phone number page I was on: Sears Customer Service Phone Number
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Camper a list of common Sears problems)
~Happy Camper: "Warranty Claim" was why I was trying to call.

~Happy Camper's review of Sears customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Camper: I got a lawn mower as a gift. I was told it had an extended warranty, but the receipt and warranty was lost. I was able to have warranty mailed to me after the rep located my info. It only took a few minutes.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Happy Camper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Camper: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Happy Camper: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~Happy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Camper taken from his Sears customer service problem that occurred on November 19th, 2017.

Sears

2.31 of 5 stars | 563 reviews

~Happy Camper's Sears Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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