Sears: Repairman scheduled for betwn *-*. Called...
A Sears customer review by GetHuman user ~Mad Hatter from November 5th, 2017
Background on ~Mad Hatter's case
GetHuman: ~Mad Hatter - can you tell our other Sears customers when your case took place?
~Mad Hatter: Yeah. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad Hatter a list of common Sears problems)
~Mad Hatter: "Warranty Claim" was why I was trying to call.
~Mad Hatter's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad Hatter: Repairman scheduled for betwn *-*. Called @ *:**, told he was finishing previous call, would call me to tell me when finished. No call. Called again @ *:**, told same thing. No call*no show. Called @ * pm, after long wait, told he had left message @ *:** pm that he couldn't make it. No phone messages on any of my phones. Asked to speak with mgr, put on hold for ** minutes, then I hung up! How do they stay in business???? Of course they were quick to sell me the * year deal when I called this morning - you can bet I'm canceling that out first thing tomorrow. And I paid them with debit card. What do you think - * months to get my money back? Someone should be shot at dawn!!! I rarely get angry, but this took the prize for inconsiderateness, dishonesty, absolute lack of customer service and concern for a customer. I was even thinking, well, maybe I'd buy a whole new washer. You can bet it won't be from Sears!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Mad Hatter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad Hatter: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Mad Hatter: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Mad Hatter: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad Hatter taken from his Sears customer service problem that occurred on October 27th, 2017.