Secure Horizons: I was calling to find out why a payment had not...
A Secure Horizons customer review by GetHuman user ~desmma from November 25th, 2017
Background on ~desmma's case
GetHuman: ~desmma - can you tell our other Secure Horizons customers when your case took place?
~desmma: Yeah. It was late at night, on November 23rd.
GetHuman: Did you reach out to Secure Horizons, and if so, how?
GetHuman: And which of these common Secure Horizons customer issues best describes the reason you wanted to talk to them?
(Shows ~desmma a list of common Secure Horizons problems)
~desmma: "Update account information" was why I was trying to call.
~desmma's review of Secure Horizons customer service
GetHuman: So how would you sum up your experience for GetHuman's Secure Horizons customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~desmma: I was calling to find out why a payment had not been cashed. This number was incorrect and when she tried to transfer me, I was put on hold again, just with a different number than I had tried previously. Guess they don't care about their money.
GetHuman: Let's quantify your experience contacting Secure Horizons. On a scale of 1 to 5, how easy is it go get help on a Secure Horizons problem?
~desmma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~desmma: I'd give them a two out of five on communication.
GetHuman: And what about Secure Horizons's ability to quickly and effectively address your problem?
~desmma: For that I would say five out of five.
GetHuman: And finally- any advice for other Secure Horizons customers?
~desmma: Call them early in the day or late. Don't forget any personal or account information you might need for Secure Horizons to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~desmma taken from his Secure Horizons customer service problem that occurred on November 23rd, 2017.