Secure Horizons: Person was rude. Told me to stop yelling after...
A Secure Horizons customer review by GetHuman user GetHuman-343768 from November 23rd, 2017
Background on GetHuman-343768's case
GetHuman: GetHuman-343768 - can you tell our other Secure Horizons customers when your case took place?
GetHuman-343768: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Secure Horizons, and if so, how?
GetHuman: And which of these common Secure Horizons customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343768 a list of common Secure Horizons problems)
GetHuman-343768: "Make/Chase a claim" was why I was trying to call.
GetHuman-343768's review of Secure Horizons customer service
GetHuman: So how would you sum up your experience for GetHuman's Secure Horizons customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343768: Person was rude. Told me to stop yelling after she c*o not being able to understand me. Then gave me the wrong number for the secive I needed. Now I have to call back not looking forward to that!!!
GetHuman: Let's quantify your experience contacting Secure Horizons. On a scale of 1 to 5, how easy is it go get help on a Secure Horizons problem?
GetHuman-343768: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343768: I'd give them a one out of five on communication.
GetHuman: And what about Secure Horizons's ability to quickly and effectively address your problem?
GetHuman-343768: For that I would say one out of five.
GetHuman: And finally- any advice for other Secure Horizons customers?
GetHuman-343768: Call them early in the day or late. Don't forget any personal or account information you might need for Secure Horizons to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343768 taken from his Secure Horizons customer service problem that occurred on November 19th, 2017.