Seterus Inc.: Gotta say that I always pay my mortgage on time...
A Seterus Inc. customer review by GetHuman user ~noissues from November 20th, 2017
Background on ~noissues's case
GetHuman: ~noissues - can you tell our other Seterus Inc. customers when your case took place?
~noissues: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Seterus Inc., and if so, how?
GetHuman: And which of these common Seterus Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~noissues a list of common Seterus Inc. problems)
~noissues: "Extension" was why I was trying to call.
~noissues's review of Seterus Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Seterus Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noissues: Gotta say that I always pay my mortgage on time and never had a problem with Seterus.The many times I have spoken with them,they are very courteous and do their best to resolve my issue.I believe the issue most may encounter is that Seterus is branched out too much,example QBE first handles their tax questions*issues,QBE IS terrible at it and dont care for you at all.*Again the times I have spoken with Seterus,they have always been easy to speak with.The one issue I may have is that they dont allow email communications,most likely sue to their own protection in the event a court case might arise,after all they started as debt collectors before being a loan services
GetHuman: Let's quantify your experience contacting Seterus Inc.. On a scale of 1 to 5, how easy is it go get help on a Seterus Inc. problem?
~noissues: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noissues: I'd give them a three out of five on communication.
GetHuman: And what about Seterus Inc.'s ability to quickly and effectively address your problem?
~noissues: For that I would say four out of five.
GetHuman: And finally- any advice for other Seterus Inc. customers?
~noissues: Call them early in the day or late. Don't forget any personal or account information you might need for Seterus Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noissues taken from his Seterus Inc. customer service problem that occurred on November 13th, 2017.