Sharp: The online support center was totally useless i...
A Sharp customer review by GetHuman user ~Drew from November 28th, 2017
Background on ~Drew's case
GetHuman: ~Drew - can you tell our other Sharp customers when your case took place?
~Drew: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Sharp, and if so, how?
GetHuman: And which of these common Sharp customer issues best describes the reason you wanted to talk to them?
(Shows ~Drew a list of common Sharp problems)
~Drew: "Where to buy" was why I was trying to call.
~Drew's review of Sharp customer service
GetHuman: So how would you sum up your experience for GetHuman's Sharp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Drew: The online support center was totally useless in helping me. I need a local Sharp Technician to make a visit and repair this TV or bring me a brand new one as it is still under warranty
GetHuman: Let's quantify your experience contacting Sharp. On a scale of 1 to 5, how easy is it go get help on a Sharp problem?
~Drew: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Drew: I'd give them a three out of five on communication.
GetHuman: And what about Sharp's ability to quickly and effectively address your problem?
~Drew: For that I would say two out of five.
GetHuman: And finally- any advice for other Sharp customers?
~Drew: Call them early in the day or late. Don't forget any personal or account information you might need for Sharp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Drew taken from his Sharp customer service problem that occurred on November 22nd, 2017.