Sirius/XM: Has to be the worst customer service ever encou...
A Sirius/XM customer review by GetHuman user GetHuman-296794 from November 11th, 2017
Background on GetHuman-296794's case
GetHuman: GetHuman-296794 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-296794: Yes. It was late at night, on November 8th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-296794 a list of common Sirius/XM problems)
GetHuman-296794: "Streaming or Download Trouble" was why I was trying to call.
GetHuman-296794's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-296794: Has to be the worst customer service ever encountered. We are so enraged that we are cancelling three cars. Their third party handlers attitude is so what! Cannot believe that they are so irresponsible that they would loose an account of three vehicles plus the additional fee to have in home use. Don't waste you valuable TIME or money
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-296794: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-296794: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-296794: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-296794: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-296794 taken from his Sirius/XM customer service problem that occurred on November 8th, 2017.