Sky: Get told I am being "transferred" but I am actu...
A Sky customer review by GetHuman user GetHuman-356417 from October 27th, 2017
Background on GetHuman-356417's case
GetHuman: GetHuman-356417 - can you tell our other Sky customers when your case took place?
GetHuman-356417: Yeah. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-356417 a list of common Sky problems)
GetHuman-356417: "Overcharge on Account" was why I was trying to call.
GetHuman-356417's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-356417: Get told I am being "transferred" but I am actually cut off (this has happened a couple of times). Get endless advertisments and pointless lists of options, then get asked for information that they don't need, all before getting through to someone. When I eventually got through to someone, he asked for some of the same information again.... Geographical numbers don't work - **** or **** only.
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
GetHuman-356417: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-356417: I'd give them a five out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
GetHuman-356417: For that I would say two out of five.
GetHuman: And finally- any advice for other Sky customers?
GetHuman-356417: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-356417 taken from his Sky customer service problem that occurred on October 22nd, 2017.