Sky: I have tried to talk to a customer service agen...
A Sky customer review by GetHuman user ~Douglas Jacks from November 17th, 2017
Background on ~Douglas Jacks's case
GetHuman: ~Douglas Jacks - can you tell our other Sky customers when your case took place?
~Douglas Jacks: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows ~Douglas Jacks a list of common Sky problems)
~Douglas Jacks: "Overcharge on Account" was why I was trying to call.
~Douglas Jacks's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Douglas Jacks: I have tried to talk to a customer service agent but there does not seem to be a department just to deal with customers direct
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
~Douglas Jacks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Douglas Jacks: I'd give them a four out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
~Douglas Jacks: For that I would say three out of five.
GetHuman: And finally- any advice for other Sky customers?
~Douglas Jacks: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Douglas Jacks taken from his Sky customer service problem that occurred on November 16th, 2017.