Sky: Wanted to downgrade, couldn do it online but ca...
A Sky customer review by GetHuman user ~paulabrook from November 2nd, 2017
Background on ~paulabrook's case
GetHuman: ~paulabrook - can you tell our other Sky customers when your case took place?
~paulabrook: Yes I can. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows ~paulabrook a list of common Sky problems)
~paulabrook: "Account Access" was why I was trying to call.
~paulabrook's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paulabrook: Wanted to downgrade, couldn do it online but can upgrade online. WHY? Make several calls to do this but kept getting transfered, then a wait of ** mins then got cut off.
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
~paulabrook: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paulabrook: I'd give them a four out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
~paulabrook: For that I would say five out of five.
GetHuman: And finally- any advice for other Sky customers?
~paulabrook: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paulabrook taken from his Sky customer service problem that occurred on October 26th, 2017.