Sonicwall: not ** hour support, can not access any live hu...

A Sonicwall customer review by GetHuman user ~norman from November 1st, 2017

Background on ~norman's case

GetHuman: ~norman - can you tell our other Sonicwall customers when your case took place?
~norman: Sure. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Sonicwall, and if so, how?
~norman: I used the 888-793-2830 number I found for on the GetHuman Sonicwall customer phone number page I was on: Sonicwall Customer Service Phone Number
GetHuman: And which of these common Sonicwall customer issues best describes the reason you wanted to talk to them?
(Shows ~norman a list of common Sonicwall problems)
~norman: "Lower my bill" was why I was trying to call.

~norman's review of Sonicwall customer service

GetHuman: So how would you sum up your experience for GetHuman's Sonicwall customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~norman: not ** hour support, can not access any live human.. Called earlier and got support from india who refused to assist in a simple upgrade. now goes to a company EOD and straight to a full mailbox.
GetHuman: Let's quantify your experience contacting Sonicwall. On a scale of 1 to 5, how easy is it go get help on a Sonicwall problem?
~norman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~norman: I'd give them a three out of five on communication.
GetHuman: And what about Sonicwall's ability to quickly and effectively address your problem?
~norman: For that I would say four out of five.
GetHuman: And finally- any advice for other Sonicwall customers?
~norman: Call them early in the day or late. Don't forget any personal or account information you might need for Sonicwall to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~norman taken from his Sonicwall customer service problem that occurred on October 25th, 2017.

Sonicwall

3.00 of 5 stars | 18 reviews

~norman's Sonicwall Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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