South Jersey Gas: They upgraded their account*billing numbers thr...
A South Jersey Gas customer review by GetHuman user ~Disgusted with SJG from November 27th, 2017
Background on ~Disgusted with SJG's case
GetHuman: ~Disgusted with SJG - can you tell our other South Jersey Gas customers when your case took place?
~Disgusted with SJG: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted with SJG a list of common South Jersey Gas problems)
~Disgusted with SJG: "Cancel service" was why I was trying to call.
~Disgusted with SJG's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted with SJG: They upgraded their account*billing numbers three months ago, causing my payment to be late. I updated once I saw what happened but they continue to charge me a late fee. Been unable to get someone on the phone for over * months to fix this. Customer service must not be something they care about.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~Disgusted with SJG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted with SJG: I'd give them a four out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~Disgusted with SJG: For that I would say three out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~Disgusted with SJG: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted with SJG taken from his South Jersey Gas customer service problem that occurred on November 25th, 2017.