Sprint Corporate Care: I have been on hold with customer care for over...
A Sprint Corporate Care customer review by GetHuman user ~load78 from November 27th, 2017
Background on ~load78's case
GetHuman: ~load78 - can you tell our other Sprint Corporate Care customers when your case took place?
~load78: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~load78 a list of common Sprint Corporate Care problems)
~load78: "Technical Support" was why I was trying to call.
~load78's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~load78: I have been on hold with customer care for over ** min now and still on hold. I am tring to upgrade my phone and have been told * times by your people I can turn my phone in with a cracked screen. You record every call so listen to them yorself. If this isn't taking care of today im closing my account that I have had with you since you took over Nextel. my number is **********
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~load78: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~load78: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~load78: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~load78: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~load78 taken from his Sprint Corporate Care customer service problem that occurred on November 21st, 2017.