Sprint Corporate Care: Sprint gave me misinformation about adding a ne...
A Sprint Corporate Care customer review by GetHuman user GetHuman-53750 from November 15th, 2017
Background on GetHuman-53750's case
GetHuman: GetHuman-53750 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-53750: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53750 a list of common Sprint Corporate Care problems)
GetHuman-53750: "Refund a Charge" was why I was trying to call.
GetHuman-53750's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53750: Sprint gave me misinformation about adding a new iphone * and switching the lines once my contract was up. When it came time to call in and do what the in-store rep told me, they gave me all kinds of pushback. I spent over a month of calling in with no success. I called this number today, and the rep was the best I had ever spoken with. Unfortunately, he read through the notes and the best he could do is offer suggestions of putting it on standby or transfering it to someone else. He ended up getting back over to account services and I received tons of pushback, but finially she spoke with her manager and she honored what the sprint rep in-store told me. I may have gotten lucky, but if sprint made their "customer care line" the only customer service, their customers would be much happier. This is the only positive experience I can think of when it comes to dealing with sprint. Thank you Get Human, and thank you Sprint Corporate Care.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-53750: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53750: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-53750: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-53750: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53750 taken from his Sprint Corporate Care customer service problem that occurred on November 13th, 2017.