Sprint Long Distance: Was talking to a human within ** seconds, very...

A Sprint Long Distance customer review by GetHuman user ~loquin from November 16th, 2017

Background on ~loquin's case

GetHuman: ~loquin - can you tell our other Sprint Long Distance customers when your case took place?
~loquin: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Sprint Long Distance, and if so, how?
~loquin: I used a phone number I found on the GetHuman Sprint Long Distance customer service contact info page: Contact Sprint Long Distance Customer Service
GetHuman: And which of these common Sprint Long Distance customer issues best describes the reason you wanted to talk to them?
(Shows ~loquin a list of common Sprint Long Distance problems)
~loquin: "Overcharge/Strange charge" was why I was trying to call.

~loquin's review of Sprint Long Distance customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint Long Distance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~loquin: Was talking to a human within ** seconds, very pleasant, even though I was cancelling the long distance service.
GetHuman: Let's quantify your experience contacting Sprint Long Distance. On a scale of 1 to 5, how easy is it go get help on a Sprint Long Distance problem?
~loquin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~loquin: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Long Distance's ability to quickly and effectively address your problem?
~loquin: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Long Distance customers?
~loquin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sprint Long Distance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~loquin taken from his Sprint Long Distance customer service problem that occurred on November 7th, 2017.

Sprint Long Distance

4.20 of 5 stars | 37 reviews

~loquin's Sprint Long Distance Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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