Sprint: I was with Verizon for almost * years and I did...
A Sprint customer review by GetHuman user ~Brazil is Good from November 26th, 2017
Background on ~Brazil is Good's case
GetHuman: ~Brazil is Good - can you tell our other Sprint customers when your case took place?
~Brazil is Good: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Brazil is Good a list of common Sprint problems)
~Brazil is Good: "Cancel Service" was why I was trying to call.
~Brazil is Good's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brazil is Good: I was with Verizon for almost * years and I did change to Sprint because I need to save some money. But just * months later I was very disappointed with Sprint. They sale "A" and give you "B". First bill was a shame charging me for what I did not order. Than on second bill I notice they charge me $**.** by month (X ** months) for a iphone that was suppose to pay $** one time payment. To get it fixed was a nightmare! Than the problems continue when they put me on automatic echeck payment without my authorization when I just made my first payment using my check. Besides, the customer service rate is poor and in some cases rude. Worst experience ever. Do not get it is my advice.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Brazil is Good: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brazil is Good: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Brazil is Good: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Brazil is Good: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brazil is Good taken from his Sprint customer service problem that occurred on November 23rd, 2017.