Sprint: just needed an activation and being repeatedly...
A Sprint customer review by GetHuman user ~silent reviewer from November 26th, 2017
Background on ~silent reviewer's case
GetHuman: ~silent reviewer - can you tell our other Sprint customers when your case took place?
~silent reviewer: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~silent reviewer a list of common Sprint problems)
~silent reviewer: "Overcharge/Strange charge" was why I was trying to call.
~silent reviewer's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~silent reviewer: just needed an activation and being repeatedly put on hold, with terrible elevator music!! step up your game
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~silent reviewer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~silent reviewer: I'd give them a three out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~silent reviewer: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint customers?
~silent reviewer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~silent reviewer taken from his Sprint customer service problem that occurred on November 20th, 2017.