SquareTrade: I bought a used robotic vacuum through eBay and...
A SquareTrade customer review by GetHuman user ~htmagic from November 23rd, 2017
Background on ~htmagic's case
GetHuman: ~htmagic - can you tell our other SquareTrade customers when your case took place?
~htmagic: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~htmagic a list of common SquareTrade problems)
~htmagic: "Issue with a claim" was why I was trying to call.
~htmagic's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~htmagic: I bought a used robotic vacuum through eBay and a SquareTrade warranty for used eBay items. Even though the vacuum didn't last very long, I'm glad I purchased a Square Trade warranty.**The gentleman was very professional and got right to the point. He was quite helpful in servicing my claim. He stated that SquareTrade would just pay me out and suggested a timeframe in which that would happen. I got reimbursed within * days of the claim. For any electronic item or appliance, I will purchase a SquareTrade warranty. I am a repeat customer and have been quite pleased with the company and their service.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~htmagic: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~htmagic: I'd give them a one out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~htmagic: For that I would say four out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~htmagic: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~htmagic taken from his SquareTrade customer service problem that occurred on November 19th, 2017.