StarHub: To get thru the lines is so difficult I have wa...
A StarHub customer review by GetHuman user ~francis from November 8th, 2017
Background on ~francis's case
GetHuman: ~francis - can you tell our other StarHub customers when your case took place?
~francis: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows ~francis a list of common StarHub problems)
~francis: "Overcharge/Strange charge" was why I was trying to call.
~francis's review of StarHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~francis: To get thru the lines is so difficult I have waited for more than ** mts. to get the customer service on the line.
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
~francis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~francis: I'd give them a one out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
~francis: For that I would say one out of five.
GetHuman: And finally- any advice for other StarHub customers?
~francis: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~francis taken from his StarHub customer service problem that occurred on November 2nd, 2017.