StarHub: After press *, press * & etc at the end after...

A StarHub customer review by GetHuman user GetHuman-108033 from November 23rd, 2017

Background on GetHuman-108033's case

GetHuman: GetHuman-108033 - can you tell our other StarHub customers when your case took place?
GetHuman-108033: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman-108033: I used the +65 6820 1633 number I found for on the GetHuman StarHub customer phone number page I was on: StarHub Customer Service Phone Number
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-108033 a list of common StarHub problems)
GetHuman-108033: "Lower my bill" was why I was trying to call.

GetHuman-108033's review of StarHub customer service

GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-108033: After press *, press * & etc at the end after * mins press & wait told me that I exceeded the time limit of * mins and call back later. Very dissapointed with Starhub & will change to another service provider.
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
GetHuman-108033: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-108033: I'd give them a one out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
GetHuman-108033: For that I would say one out of five.
GetHuman: And finally- any advice for other StarHub customers?
GetHuman-108033: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-108033 taken from his StarHub customer service problem that occurred on November 18th, 2017.

StarHub

1.00 of 5 stars | 19 reviews
StarHub ReviewsStarHub's Phone NumberAll StarHub contact info

GetHuman-108033's StarHub Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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