StarHub: totally lousy in effeciency n business enthics...
A StarHub customer review by GetHuman user ~kenphoenix from November 23rd, 2017
Background on ~kenphoenix's case
GetHuman: ~kenphoenix - can you tell our other StarHub customers when your case took place?
~kenphoenix: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows ~kenphoenix a list of common StarHub problems)
~kenphoenix: "Lower my bill" was why I was trying to call.
~kenphoenix's review of StarHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenphoenix: totally lousy in effeciency n business enthics.applied for ruyi channel but was not activated even after more den a mth n was still billed even though we nvr watched even saw a glimsp of the channel n they only waived off after many repeated calls n empty promises of calling back...meantime decided to return two sets of our digital boxes n change another two (* sets previously) to HD interative.Pays the charges for ppl to come n fix up due to the hassles of hving to exchange personally for the *sets*remotes*cables....actual day the installer came much later than appointed timing with * HD sets and was told that he was instructed to change * instead of only two as was requested by me....then told us that he will only collect back two since he is only installing two ....the remaining two digital sets stays...says since we have already cancelled the rental we won't be able to use these n the company will not even bother to know or check whether we gt return...few weeks later starhub calle
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
~kenphoenix: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenphoenix: I'd give them a two out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
~kenphoenix: For that I would say three out of five.
GetHuman: And finally- any advice for other StarHub customers?
~kenphoenix: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenphoenix taken from his StarHub customer service problem that occurred on November 16th, 2017.