StarHub: Hardly keeping to its promise of calling back...
A StarHub customer review by GetHuman user ~Desmond Koo from November 18th, 2017
Background on ~Desmond Koo's case
GetHuman: ~Desmond Koo - can you tell our other StarHub customers when your case took place?
~Desmond Koo: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows ~Desmond Koo a list of common StarHub problems)
~Desmond Koo: "Lower my bill" was why I was trying to call.
~Desmond Koo's review of StarHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Desmond Koo: Hardly keeping to its promise of calling back. Customer e-mail does not work. Undelivered. Please do something about it
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
~Desmond Koo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Desmond Koo: I'd give them a one out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
~Desmond Koo: For that I would say one out of five.
GetHuman: And finally- any advice for other StarHub customers?
~Desmond Koo: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Desmond Koo taken from his StarHub customer service problem that occurred on November 15th, 2017.